Website Design (WordPress) Site Policy & Process Overview
This Policy (“Policy”) is entered into by and between Web and Writer, a DBA for Digital Real Estate Plus LLC (“Web and Writer”, “we”, “us”, or “our”) and any individual or entity (“Client” or “you”) who engages with or utilizes the services described herein. By proceeding with the use of our services, the Client agrees to be bound by all terms, conditions, and policies outlined in this document.
Scope of Services. Web and Writer agrees to provide the Client with a customized WordPress website tailored to their specific needs. This includes setting up and installing WordPress, customizing a theme—either by developing a new one or modifying an existing theme, depending on the agreement—installing and configuring necessary plugins, and migrating content if the Client’s current website is already WordPress-based. The website will be designed to be mobile responsive and will undergo thorough compatibility testing across major browsers, devices, and screen sizes to ensure a seamless user experience.
Other Services Not Included by Default. E-commerce integration, SEO setup, blog integration, contact forms, ADA compliance, and other features are not included by default but may be added for an additional cost. Social media integration is provided if the Client maintains existing social media accounts. All paid plugin subscriptions, unless otherwise noted in writing, are the financial responsibility of the Client.
Payment Terms. The total project cost includes the first year of any plugin licenses required for the site, as approved by the client. A non-refundable deposit of fifty percent (50%) is required before work begins. The final payment is due upon completion and prior to the website going live. Payments may be made via bank transfer or online payment. Online payments are subject to an additional processing fee of 2.5% plus $0.30. Paper checks are not accepted and will delay project progress.
Required Policy Review and Acknowledgment. Before any work may begin, the Client must review and agree to the following policies and agreements, which are incorporated by reference into this Agreement. By signing this Agreement or submitting the required deposit, the Client affirms that they have read, understood, and accepted the terms outlined in each of the following:
- Universal Terms of Service Agreement
Failure to review and accept these documents will delay the commencement of services. These policies may be updated from time to time, and it is the Client’s responsibility to remain informed of any changes.
Project Timeline and Deliverables. The initial design is typically delivered within four weeks from the date of the deposit. Upon delivery, the Client must provide timely review and feedback during the Initial Design Review meeting. A second review generally occurs two to three weeks following the initial review. The final website launch may take place within one to six weeks after the second round of feedback, depending on the scope of final changes. The full project timeline typically spans six to twelve weeks. These dates are subject to change based on the Client’s responsiveness and the complexity of requested revisions or add-ons.
Revision Policy. Unlimited revisions are allowed during the Initial Design Review. Six additional revisions are included during the Second Review stage. No further revisions are permitted after the final approval unless the Client has an active Website Content Management subscription. Revisions requested outside of this scope may incur additional costs.
Website Content Responsibilities. The Client must indicate their preferences for providing website content, which may include using existing materials, submitting new content, or hiring Web and Writer to generate SEO-rich content or edit existing materials for an additional fee. The same applies to visual media such as images and videos. Web and Writer offers optional services for editing existing media or coordinating professional photography or video services, all of which are subject to additional fees.
Maintenance and Updates. Ongoing maintenance and update services are provided only to Clients with active subscriptions for Website Software Maintenance and/or Website Content Management or Development subscriptions with Web and Writer. Without such subscriptions, Web and Writer is not responsible for post-launch updates or upkeep.
Ownership and Intellectual Property. The Client retains ownership of all content provided by them. Any original work created by Web and Writer during the initial website build remains the intellectual property of Web and Writer but is licensed to the Client for unlimited use on their website. This license is non-transferable and non-resellable. Web and Writer retains ownership of the website’s design and coding elements unless explicitly transferred in writing.
Third-Party Intellectual Property. The Client acknowledges that any software, code, plugin, tool, font, image, video, or other digital asset provided by or licensed through a third party remains the sole intellectual property of that third party. Web and Writer does not claim ownership over such third-party elements and cannot transfer, assign, or sublicense those rights. The Client is responsible for adhering to the applicable terms and conditions, license agreements, and usage restrictions associated with any third-party assets used in connection with the website project.
Termination Clause. Web and Writer reserves the right to suspend or terminate this Agreement at any time if the Client fails to comply with its terms, including non-payment, communication lapses, or non-responsiveness. If the Client terminates the Agreement voluntarily, any deposits or other monies paid are non-refundable.
Warranty and Liability. Web and Writer makes no warranty regarding the outcomes or success of any strategies or advice offered throughout the project. Results are dependent on factors beyond our control. To the maximum extent permitted by law, Web and Writer shall not be liable for any indirect, incidental, or consequential damages arising from services rendered. However, Clients with an active software maintenance, security, and hosting plan are eligible for free website replacement using the most recent backup in the event of a bot or hacker attack. This does not include damage caused by Client-side errors or negligence.
Confidentiality. Both parties agree to keep confidential all administrative access credentials, backend development tools, mockups, drafts, unpublished content, and payment arrangements. Disclosure of such information is only permissible when required by law or when authorized in writing by the other party.
Dispute Resolution. In the event of a dispute, both parties agree to resolve the matter through binding arbitration. Arbitration costs will be shared equally unless otherwise determined by the arbitrator. All arbitration proceedings shall take place in the State of Arizona.
Governing Law. This Agreement shall be governed by and interpreted in accordance with the laws of the State of Arizona, without regard to any principles of conflict of laws.
Last Revised: March 15, 2025