Universal Client Services Policy
This Universal Client Services Policy (“Policy”) governs the use of services provided by Web and Writer, a DBA of Digital Real Estate Plus LLC (“we”, “us”, “our”). By engaging with or using any of our services, you (“Client” or “you”) agree to be bound by the terms, conditions, and policies outlined herein.
This Policy applies to all Clients unless explicitly replaced by a separate, written agreement signed by both the Client and Web and Writer. In the event of any conflict between this Policy and a signed agreement, the signed agreement shall take precedence.
Confidentiality and Non-Disclosure
The Client agrees that they shall not disclose, share, or distribute any terms, written agreements, pricing, or payment plans related to services provided by Web and Writer, a DBA of Digital Real Estate Plus LLC, to any third party without prior written consent from Web and Writer, unless disclosure is legally mandated by a court of law or applicable government regulation. Any unauthorized sharing or disclosure of such information may result in the termination of services, and the Client may be liable for any resulting damages or loss incurred by Web and Writer.
1. Services Provided
Web and Writer provides a range of services including, but not limited to, website design, development, and management, marketing, content creation, communications and related services. All services provided will be subject to the policies, procedures, and guidelines outlined in this document and associated documents.
2. Client Responsibility for Reviewing Policies and Policy Updates
As part of our collaborative process, Web and Writer maintains a set of operational policies that govern the delivery of our services. These include, but are not limited to:
These documents are incorporated herein by reference and shall be considered integral parts of this policy. Current versions are available upon request.
Web and Writer reserves the right to modify, update, or change any part of these policies at any time without prior notice. All changes will be effective upon publication and considered binding. It is the Client’s responsibility to review these policies upon any notice of changes to terms or policies. Continued use of our services after any such changes constitutes acceptance of the revised terms.
3. Communication
Clients are expected to check relevant communications regularly through our designated project management systems (such as Monday.com) and email. This includes being responsive to task assignments, deadlines, and feedback requests. Web and Writer will not be responsible for delays or missed communications if the client or their staff fails to adhere to the communication processes established.
4. Liability
Web and Writer will not be held liable for any delays, damages, or issues arising from the client’s failure to review and comply with the policies outlined in this Agreement, or the failure to engage in required communications or actions within the agreed-upon timelines. This includes, but is not limited to, any loss of sales, sponsorship opportunities, advertising revenue, or other business-related consequences resulting from such failures or vendor cancellations.
5. Use of Automated Systems
Many of our project management boards and tasks are automated. These systems may generate notifications and alerts to assist with tracking project progress, and the client agrees to check these systems regularly. If the client requests any changes to these automated processes, such requests will be evaluated on a case-by-case basis.
6. Use of Data and Client Representation
By agreeing to this policy, the Client grants the Company the right to utilize non-personally identifiable data, including but not limited to analytical metrics, website traffic statistics, and campaign performance results, for purposes such as marketing, case studies, portfolio presentation, and educational content. Web and Writer agrees that any use of the Client’s name, logo, branding, or project-specific visuals shall require prior written consent from the Client. This clause supersedes any prior written or verbal agreements related to the use of non-personally identifiable data and client representation. Web and Writer remains committed to maintaining confidentiality and will not disclose any sensitive or proprietary information without express authorization.
7. Consultation Disclaimer
Any form of consultation provided by Web and Writer, including but not limited to advice, recommendations, or guidance regarding business strategy, marketing, content creation, or any other subject, is intended solely for informational and educational purposes. Web and Writer does not provide legal, financial, accounting, or tax advice, and such consultations should not be construed as professional advice in these areas.
Client Responsibility: The client is encouraged to seek the counsel of qualified professionals, such as attorneys, accountants, or financial advisors, for matters requiring legal, financial, or tax expertise. Web and Writer disclaims any responsibility for actions taken based on consultations provided and shall not be held liable for any decisions or consequences arising from the client’s reliance on such consultations.
No Warranty or Guarantee: Web and Writer makes no warranty, representation, or guarantee regarding the success, profitability, or outcomes of any recommendations, advice, or guidance provided during consultations. The client acknowledges that the results of implementing such consultations may vary based on numerous factors beyond the control of Web and Writer.
Limitation of Liability: To the fullest extent permitted by applicable law, Web and Writer shall not be liable for any damages, losses, or claims arising from the client’s reliance on any consultation or advice provided, whether direct or indirect, incidental, consequential, or punitive, even if Web and Writer has been advised of the possibility of such damages.
8. Payments & Subscriptions
Web and Writer is a membership site and many of our Services require an active paid subscription – including Web and Writer Memberships, Hosting, Managed Backups, and our CDN (“Paid Services”). By using a Paid Service, you agree to pay the specified fees, which we’ll charge you for in regular intervals (such as monthly, quarterly, or annually), on a pre-pay basis until you cancel, which you can do at any time on your account overview page or by contacting support.
To ensure uninterrupted service, our Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any taxes). Your Paid Services are renewed for the same interval of time.
If you choose to cancel your subscription, your membership will remain active until the end of your current billing cycle.
If your payment fails or Paid Services are otherwise not paid for on time, we may immediately cancel or revoke your access to the Paid Services.
We reserve the right to refuse service or cancel your subscription and revoke membership access with a prorated refund for any reason we deem appropriate.
We may change our fees at any time. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you can cancel your Paid Service.
We may run promotions where Points can be exchanged for memberships, services, or items of value. We reserve the right to deny the use of Points or terminate accounts if you commit fraud or abuse the Points system in any way.
9. Termination of Services
Web and Writer reserves the right to suspend or terminate services in the event of non-compliance with the policies outlined in this Agreement, including failure to meet deadlines, failure to review updated policies, or failure to communicate or participate in the project processes. We do not provide refunds, credits, or prorated refunds for any services other than website hosting.
10. Intellectual Property Ownership
All original deliverables created by Web and Writer—including but not limited to website content, graphic designs, marketing materials, and newsletters—remain the sole property of Web and Writer. Upon full and final payment of all related invoices, the client is granted a non-exclusive, non-transferable license to use the deliverables for a period of six (6) months. Web and Writer retains all ownership rights and may reuse or repurpose the work unless otherwise agreed in writing. Continued use of deliverables beyond the licensed period requires a separate written agreement. Unapproved use of unpaid or partially paid deliverables is strictly prohibited.
11. Use of Metrics, Analytics, and Performance Data
Web and Writer retains the right to collect, analyze, and use project-related performance data, service usage metrics, analytics, and other information—including the Client’s name, branding, project details, and outcomes—for internal improvement, research, and inclusion in public portfolios, case studies, marketing content, or educational materials. This includes, but is not limited to, campaign performance outcomes, website traffic trends, conversion statistics, and other measurable service impacts. By engaging with our services, the Client grants permission for Web and Writer to publicly share such data and related insights, provided that no sensitive or proprietary information (such as login credentials, private user data, or unpublished intellectual property) is disclosed without prior written consent. Web and Writer will take reasonable steps to anonymize or generalize data where appropriate to protect Client confidentiality. Clients may request exclusions or limitations regarding the use of specific data points by submitting a written notice prior to the conclusion of the project.
12. Force Majeure
Web and Writer shall not be held liable for any delay or failure to perform its obligations under this agreement if such delay or failure is due to circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, power outages, internet disruptions, labor disputes, governmental actions, public health emergencies, or other unforeseen events. In the event of such a delay, Web and Writer will make reasonable efforts to resume services as soon as safely and practically possible.
13. Governing Law
This Agreement shall be governed by the laws of Arizona. Any disputes arising from this Agreement will be resolved in the courts located in Pima County, Arizona.
14. Acceptance of Terms
By using our services, you agree to the General Client Services Agreement outlined in this document, including all referenced policies and procedures. These Terms and policies are binding once they are published, and it is the client’s responsibility to stay informed about any changes.
15. Relationship to Other Agreements
This Agreement, including all incorporated policies and procedures, is intended to supplement and support any separate written contracts entered into between the Client and Web and Writer (or Digital Real Estate Plus LLC). In the event of a conflict between this Agreement and a specific written contract signed by both parties, the terms of the signed contract shall take precedence, but all non-conflicting provisions of this Agreement shall remain in full force and effect.
16. Severability
If any provision of this policy, or any other terms, policies, or procedures incorporated herein, is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way. The parties agree that such invalid, illegal, or unenforceable provisions will be replaced with valid and enforceable provisions that most closely reflect the original intent of the parties. This severability clause applies to all terms, policies, and procedures within this document and any associated agreements.
Last Revised: March 15, 2025